Last Updated: 27 August 2026
At ShriVatsaDarbar, we understand that circumstances can change after an order is placed. This Cancellation Policy explains when an order may be cancelled, when a cancellation request may be accepted, and when an eligible refund may be issued.
A cancellation request should be made as soon as possible after placing an order.
If the order has not yet entered processing, the customer may request cancellation.
Once an order has entered processing, been customised, specially prepared, packed or dispatched, cancellation may no longer be possible under this policy.
A cancellation with a refund is eligible only when the cancellation request is received and accepted before the order enters processing.
To be eligible for cancellation:
Customers may sometimes request cancellation because they have changed their mind.
Examples include:
If such a request is received before processing begins, ShriVatsaDarbar may accept the cancellation and process the applicable refund.
If processing has already started, the order may not be cancelled merely because the customer has changed their mind.
Once an order has entered processing, our team may have committed time, materials and operational resources to preparing the product.
For this reason, a cancellation request received after processing has started may not be accepted.
This includes orders that have already been customised, specially prepared, packed, labelled or handed over for dispatch.
Once an order has been dispatched and handed over to the courier or delivery partner, it cannot normally be cancelled through this Cancellation Policy.
Customers should not refuse delivery solely as a substitute for following the applicable return or refund procedure.
If there is an issue with the product after delivery, including a defect, damage, incorrect product or material difference from the agreed description, please contact us and refer to our Return & Refund Policy .
Where ShriVatsaDarbar accepts an eligible cancellation before processing begins and a refund is due, the eligible amount will normally be returned to the original payment source, subject to the payment method and applicable processing timelines.
A refund will not be created merely because a customer requests cancellation after the order has entered processing.
Customers should contact ShriVatsaDarbar as soon as possible after placing the order.
Cancellation requests may be submitted through WhatsApp or the contact details provided on our website.
Please provide the order details necessary for us to identify the order and assess whether processing has started.
In exceptional circumstances, ShriVatsaDarbar may need to cancel an order.
This may include circumstances such as:
Where an amount has already been paid and a refund is applicable, we will communicate the cancellation and process the applicable refund.
Nothing in this Cancellation Policy is intended to exclude or restrict any consumer right or remedy that cannot lawfully be excluded or restricted under applicable Indian law.
If a product is defective, deficient, spurious, materially different from its advertised or agreed characteristics, or another legally recognised consumer remedy applies, the applicable legal requirements and our relevant customer policy will apply.
If you need to cancel an order, please contact us as soon as possible. The earlier we receive your request, the better the possibility of reviewing the order before processing begins.
