Privacy Policy

Information We May Collect

We may collect personal information that you provide directly to ShriVatsaDarbar when you contact us, place an order, make an enquiry or communicate with our customer support team.

Depending on the nature of your interaction with us, this information may include:

• Your name.
• Mobile or WhatsApp number.
• Email address.
• Delivery address and related location details.
• Product, order and transaction information.
• Messages or information you provide during customer enquiries or support conversations.

How We Use Your Information

Information collected by ShriVatsaDarbar may be used to provide and improve our products and customer services.

We may use your information to:

• Process and manage your order.
• Communicate with you regarding products, availability or order details.
• Arrange shipping and delivery.
• Provide customer support and respond to enquiries.
• Process applicable cancellations, returns, exchanges or refunds.
• Maintain business and transaction records.
• Improve our website, services and customer experience.

Order and Customer Information

When you place an order, we may require information necessary to identify the customer, confirm the selected product, arrange delivery and communicate about the status of the order.

Customers are requested to provide accurate and complete information to help prevent delays, failed deliveries or communication problems.

We may retain relevant order information for reasonable business, accounting, customer service and legal purposes.

WhatsApp and Customer Communication

ShriVatsaDarbar may communicate with customers through WhatsApp, telephone, email or other communication methods made available through our website.

When you contact us through WhatsApp or another third-party communication platform, your interaction may also be subject to that platform's own privacy policy and terms of service.

We use customer communications primarily to respond to enquiries, confirm order details, provide support and assist with legitimate customer service matters.

Payment Information

Payment processing may involve third-party payment service providers depending on the payment method selected by the customer.

ShriVatsaDarbar does not ask customers to share confidential banking credentials such as passwords, OTPs or PINs through WhatsApp, email or other unofficial communication channels.

Shipping and Delivery Information

Information such as your name, contact number and delivery address may be used for processing and delivering your order.

Where reasonably necessary for fulfilment, relevant delivery information may be shared with courier, logistics or delivery partners responsible for transporting your order.

Such information should be limited to what is reasonably required for order fulfilment and delivery-related services.

Website Usage Information

When you visit our website, certain technical or usage-related information may be collected automatically through normal website technologies.

This may include information relating to your browser, device, pages visited, approximate technical location, referral source or general interaction with the website.

Such information may help us understand website performance, identify technical issues and improve the overall customer experience.

Cookies and Similar Technologies

Our website may use cookies or similar technologies that help websites function properly, remember preferences or understand general website usage.

You may be able to manage certain cookie preferences through your browser settings.

Disabling certain cookies may affect the functionality or performance of some parts of the website.

When Information May Be Shared

ShriVatsaDarbar does not sell your personal information as part of its normal business operations.

We may share relevant information with trusted third parties where reasonably necessary for services such as:

• Payment processing.
• Shipping and delivery.
• Website hosting or technical services.
• Customer communication and support.
• Legal, regulatory or compliance requirements.

Information may also be disclosed where required by applicable law, a lawful authority or where reasonably necessary to protect the rights, security or legitimate interests of ShriVatsaDarbar, our customers or others.

How We Protect Your Information

We take reasonable measures to protect personal information against unauthorised access, misuse, loss, alteration or inappropriate disclosure.

However, no website, internet transmission or electronic storage system can be guaranteed to be completely secure.

Customers should also take reasonable precautions to protect their personal devices, passwords and confidential information.

How Long We Keep Information

We may retain personal and order-related information for as long as reasonably necessary for customer service, order fulfilment, business records, accounting, legal obligations or legitimate business purposes.

The period for which information is retained may vary depending on the nature of the information and the purpose for which it was collected.

Third-Party Websites and Services

Our website or communications may contain links to third-party websites, services or platforms.

These third parties operate independently and may have their own privacy policies and terms.

ShriVatsaDarbar is not responsible for the privacy practices, content or policies of independent third-party websites or services.

We encourage customers to review the relevant privacy policies of third-party services before providing personal information directly to them.

Children's Privacy

ShriVatsaDarbar does not intentionally collect personal information from children for independent commercial purposes.

If you believe that personal information relating to a child has been provided to us inappropriately, please contact us so that we can review the matter.

Your Privacy Requests

If you have questions about personal information you have provided to ShriVatsaDarbar, you may contact us using the details provided on this page.

Where applicable and reasonably possible, we will review legitimate requests relating to your personal information in accordance with applicable law and our business obligations.

In some circumstances, certain information may need to be retained where required for legal, accounting, transaction or other legitimate purposes.

Changes to This Privacy Policy

ShriVatsaDarbar may update this Privacy Policy from time to time to reflect changes in our website, business operations, services or applicable legal requirements.

Any updated version will be published on this page with a revised “Last Updated” date.

We encourage customers to review this page periodically to remain informed about how information may be handled.

Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or the handling of your personal information, please contact ShriVatsaDarbar.