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Last Updated: 26 August 2026
We accept return requests for products that are defective, damaged, incorrect, materially different from the product represented on our website, or otherwise eligible under this policy.
For eligible issues, please contact us as soon as reasonably possible after delivery so that we can review the issue and assist you.
To request a return, please contact ShriVatsaDarbar within 2 days from the date of delivery through WhatsApp or email.
Except where a product is defective, damaged, incorrect or materially different from what was represented, returned products should be unused, unwashed and in their original condition.
Products should be returned with original tags, packaging and accessories wherever applicable.
Products that show signs of wear, washing, alteration, staining, damage after delivery or other customer-caused use may not be eligible for a discretionary return.
Once we receive your return request, our team may review the photographs, videos, order details and condition of the product before approving the return.
Where a physical return is required, we will provide the applicable return instructions after reviewing the request.
Where a refund is approved, the refund will normally be processed after the returned product has been received and inspected, where a physical return is required.
The refund method and processing timeline may depend on the original payment method and the applicable payment service provider.
We will communicate the applicable refund status and any relevant information to the customer.
Where appropriate, ShriVatsaDarbar may offer a replacement or exchange for an eligible product, subject to product availability.
If the same product is unavailable, our team will discuss the available resolution with you.
Where the return is due to a defective, damaged, incorrect or materially misrepresented product, ShriVatsaDarbar will review the appropriate return-shipping arrangement with the customer.
For discretionary returns or exchanges that are offered under our commercial policy, any applicable return-shipping responsibility will be communicated before the return is arranged.
Certain products or situations may not qualify for a discretionary return, including products that have been used, washed, altered or damaged after delivery.
This does not limit any consumer rights applicable where a product is defective, deficient, spurious, materially different from what was advertised or agreed, or delivered late where the applicable legal protections require a return or refund.
Once a refund is approved, the processing time may vary according to the original payment method, banking system or payment service provider.
If a refund has been approved by ShriVatsaDarbar but has not appeared within the expected processing period, please contact us so that we can assist with the status.
If you have a question, concern or complaint relating to an order, return or refund, please contact ShriVatsaDarbar using the contact details provided below.
We aim to acknowledge customer complaints promptly and work toward resolving eligible grievances within the applicable legal framework.
STILL NEED HELP?
If you need assistance with a return, refund or order concern, please contact our customer support team.
