Last Updated: 27 August 2026
We want you to shop with confidence. This Exchange Policy explains when an exchange may be requested, the condition in which products must be returned and how exchange requests are handled. Please read this policy together with the product information shown before placing your order.
Eligible products may be exchanged subject to the conditions stated in this policy.
An exchange is not automatic. Each request may be reviewed to confirm that the product and the request meet the applicable exchange requirements.
Customers are requested to carefully review product photographs, descriptions, size information, fabric details and other relevant information before placing an order.
To request an exchange, the customer must contact us within 2 days of delivery.
The delivery date recorded by the courier or delivery partner may be used to determine the applicable request period.
To be eligible for an exchange, the product should generally meet all of the following conditions:
We may reasonably decline an exchange request where the returned product does not meet the applicable exchange conditions.
We understand that preferences can sometimes change after an order is delivered.
However, simply not liking a product, changing your mind or no longer wanting the product does not by itself create an automatic right to a refund.
Where the product is otherwise eligible under this policy, we may consider an exchange subject to the applicable conditions and product availability.
Customers are encouraged to carefully check the size, measurements and product details provided before placing an order.
Where an exchange is requested for a different size, the replacement will depend on availability of the required size or suitable product.
Availability can change and we cannot guarantee that every size, colour or product variant will remain available at the time an exchange request is processed.
All exchanges are subject to the availability of the requested replacement product.
If the exact requested product, size or variant is unavailable, our team will communicate the available options with the customer.
Any alternative arrangement will be discussed before it is finalised.
If you receive a product that appears to be wrong, damaged, defective or materially different from what was advertised or agreed, please contact us as soon as possible.
We may request photographs, videos, packaging details or other reasonable information to help us review and resolve the issue.
Where a product is found to be defective, deficient, spurious or not of the characteristics or features advertised or agreed to, the matter will be handled in accordance with applicable law and the appropriate remedy will be considered.
An exchange may not be accepted where the product:
These conditions do not override rights or remedies available under applicable law.
To request an exchange, please contact our customer support team through WhatsApp or email.
Please provide relevant details such as:
Our team will review the request and provide the next steps where the request is eligible.
Where an exchange is approved, the original product may need to be returned before the replacement is dispatched.
We will communicate the applicable return or pickup instructions to the customer.
Customers should not send a product back without first receiving the appropriate instructions from our support team.
Returned products may be inspected to confirm their condition and exchange eligibility.
If the product meets the applicable requirements, we will proceed with the approved exchange process, subject to replacement availability.
If the returned product does not meet the applicable conditions, we will communicate the relevant findings with the customer.
Any applicable pickup, return shipping or replacement shipping arrangements will be communicated clearly during the exchange process.
Where a product issue is attributable to an error, defect or other matter for which ShriVatsaDarbar is responsible, the applicable handling will be determined based on the circumstances and applicable law.
For ordinary change-of-mind or preference-based requests, our policy is not to provide an automatic cash refund merely because a customer no longer wants or likes the product.
Eligible customers may instead be offered an exchange in accordance with the conditions of this policy.
This policy does not seek to exclude a refund or other remedy where one is required under applicable law or where the circumstances of the transaction make such a remedy legally applicable.
We aim to provide clear information about exchange conditions so that customers can make informed purchasing decisions before placing an order.
This Exchange Policy should be read together with our product information, Shipping Policy, Return & Refund Policy, Cancellation Policy and Terms & Conditions.
Nothing in this policy is intended to waive, remove or restrict any consumer protection that cannot legally be excluded under applicable law.
If you have questions about an exchange or need help regarding a delivered product, please contact our support team.
