Shipping Policy

Order Processing

Once an order has been confirmed, our team begins preparing the product for dispatch.

We aim to process and prepare confirmed orders promptly so that they can be handed over to the courier without unnecessary delay.

Dispatch & Handover

After the order has been prepared, it will be handed over to an appropriate courier or delivery partner serving the customer's destination.

Dispatch timing may occasionally be affected by product availability, unusually high order volumes, festivals, public holidays or circumstances beyond our reasonable control.

Where there is an unusual delay before dispatch, we will make reasonable efforts to communicate the relevant information to the customer.

Delivery Timelines

Delivery time begins after the order has been dispatched and depends on the destination, pincode, courier network and local delivery conditions.

We therefore do not promise one fixed delivery period for every location in India.

• Delivery to major cities and regularly serviced locations may generally be faster.
• Locations outside major service areas may require additional transit time.
• Remote, extended-service or difficult-to-reach pincodes may require additional delivery time.
• Courier capacity, local conditions and service availability may affect the final delivery date.

Any delivery estimate provided to a customer is therefore an approximate indication and not a guaranteed delivery date unless expressly stated otherwise.

Shipping Coverage

ShriVatsaDarbar aims to provide delivery across India wherever courier service is available for the customer's pincode.

Certain remote or extended-service locations may have different delivery timelines or additional courier requirements.

If a destination cannot be serviced by our available courier partners, we will inform the customer and discuss the available options before dispatch, wherever reasonably possible.

Shipping Charges

Shipping charges, where applicable, depend on the order, destination and delivery arrangement.

Any applicable shipping charge will be communicated to the customer before the order is finalised.

Where ShriVatsaDarbar offers free shipping on qualifying prepaid orders, the applicable offer conditions will apply.

No customer should be required to pay an undisclosed mandatory shipping charge after an order has been confirmed.

Tracking & Delivery Updates

Where tracking is available from the courier partner, the relevant tracking information may be shared with the customer after dispatch.

Customers should use the tracking information, where provided, to monitor the shipment and remain available to receive the delivery.

Courier tracking information may occasionally take time to update after a parcel has been handed over to the delivery partner.

Incorrect Address or Contact Details

Customers are responsible for providing a complete and accurate delivery address, pincode and active contact number when placing an order.

An incomplete or incorrect address, incorrect pincode, unavailable recipient or inaccurate contact information may result in a delivery attempt failing or the parcel being returned by the courier.

Delayed Delivery

Courier delays can occur because of weather, festivals, public holidays, strikes, natural events, transportation disruptions, operational issues, remote-area restrictions or other circumstances outside our reasonable control.

If a shipment is delayed after dispatch, we will reasonably assist the customer in checking the shipment status with the courier.

Where a delay is caused by circumstances beyond our reasonable control, the estimated delivery date may change accordingly.

Damaged or Tampered Package

We carefully pack products before dispatch. If the outer package appears visibly damaged, opened or tampered with when delivered, customers should, where reasonably possible, photograph or record the condition of the package before opening it.

If the product inside is damaged or there is another delivery-related issue, please contact ShriVatsaDarbar promptly with the order details and supporting photographs or video.

• Photograph the outer package.
• Keep the shipping label visible in the evidence wherever possible.
• Photograph the product and packaging if the contents are damaged.
• Keep the original packaging until the matter has been reviewed.

Delivery Confirmation & Non-Receipt

A parcel may be marked as delivered by the courier after completion of its delivery process.

If you believe that an order has been incorrectly marked as delivered or you have not received the parcel, please contact ShriVatsaDarbar promptly so that we can review the available shipment information and, where appropriate, raise the matter with the courier partner.

Customers should also check with household members, building reception, security personnel or other authorised persons who may have accepted the parcel on their behalf.

Cancellation, Returns & Refunds

Shipping and delivery are separate from cancellation, return and refund eligibility.

If you wish to cancel an order, please contact us as soon as possible after placing the order and before processing or dispatch wherever possible.

Please refer to our Cancellation Policy for detailed cancellation conditions.

For eligible damaged, defective, incorrect or materially different products, please refer to our Return & Refund Policy .

Consumer Rights

Nothing in this Shipping Policy is intended to exclude or restrict any consumer right or remedy that cannot lawfully be excluded or restricted under applicable Indian law.

Where applicable law provides a consumer with a remedy because a product is defective, deficient, materially different from the agreed description, or because of another legally recognised issue, the applicable legal requirements will prevail.

Contact Us About Shipping

If you have a question about your order, dispatch, tracking or delivery, please contact our team with your order details.